At Energy Gas Bundle, we aim to provide transparent and reliable energy comparison assistance.

Service Fees

In most cases, our comparison and switching assistance services are provided free of charge to customers. If any paid service is offered, all fees and terms will be clearly communicated before purchase.

Refund Eligibility

Refunds may be considered only if:

• A duplicate payment was made
• A billing error occurred
• A paid service was not delivered as agreed

Non-Refundable Situations

Refunds will not be provided for:

• Changes in provider pricing or availability
• Customer dissatisfaction after switching providers
• Delays or issues caused by third-party utility companies or providers

Refund Requests

To request a refund, customers must contact us within 7 days of the transaction with proof of payment and relevant details.